Nadia

Exchange & Refund Policy

At RUUUMI, we truly appreciate your support and want you to love every piece you purchase. We accept product exchanges and refunds under the following conditions:

Products must be new, unopened, unused, and in their original packaging, with all accessories or free gifts included. Items that are damaged, incorrect, or missing will also be eligible for return or exchange, provided they meet the same condition requirements.

All exchange or refund requests must be made within 15 working days of receiving your order.

Please note that no returns or exchanges are applicable during promotions and sales. Promotional items are not eligible for change-of-mind returns and will only be accepted for exchange or refund if the item is damaged, incorrect, or missing.

The return process may take up to 2 weeks. Kindly send all return parcels to:

RUUUMI SDN BHD

No 1, Tingkat 1, Lorong Datuk Sulaiman 7,

Taman Tun Dr Ismail, 60000 Kuala Lumpur

Wilayah Persekutuan Kuala Lumpur